Find the Right Contact for Your Cell Tower
Not Sure Who to Contact About Your Cell Tower?
At Steel in the Air, we help landowners navigate the complex world of cell tower leases — including lease negotiations, valuations, and buyouts. But we often hear from people trying to resolve issues that we’re not equipped to help with, like service problems or technical issues with a tower. Let us help you find the right path.
Contact Us
Who We Are (and Who We’re Not)
We’re a cell tower lease consulting firm — we don’t build, own, or operate towers. That means we:
Can Help You With:
- Lease buyouts or extensions
- Valuation of your lease
- Negotiating new lease terms
- Understanding lease documents
Cannot Help With:
- Tower malfunctions or maintenance
- Missing rent payments from a carrier
- Getting in touch with a wireless carrier or tower company to fix something
If you’re contacting us to report an issue with a tower or request documents from your carrier, here’s what to do next
How to Request Your Lease Documents
It’s important to keep a full copy of your lease documents — including amendments and notices. If you’re missing documents, reach out directly to the tower company or carrier listed below.
Documents You Should Have:
- Original signed lease (with Exhibits)
- All amendments
- Commencement letter
- Any formal notices or correspondence
How to Request Them:
- Email is best. It gives you a record of your request.
- Include your Site ID Number. This is often found on rent stubs, the lease itself (bottom of page), or signage at the site.
- Be patient. Allow 7–10 business days for a response.
- Some carriers use online portals – if email doesn’t work, call their support line for guidance.
Contact the Right Company
Here’s how to reach the major tower companies and wireless carriers:
Tower Companies
American Tower
Website
[email protected]
1-866-586-9377 (Option 4)
10 Presidential Way, Woburn, MA 01801
Crown Castle
Website
[email protected] (include BUN#)
1-866-482-8890
2000 Corporate Drive, Canonsburg, PA 15317
SBA Communications
Website
1-800-799-4722 ext. 9522
Wireless Carriers
AT&T
Landlord Portal
T-Mobile
Contact Page
[email protected]
1-877-373-0093
12920 SE 38th St, Bellevue, WA 98006
Verizon
Real Estate Page
[email protected]
1-866-862-4404
180 Washington Valley Rd, Bedminster, NJ 07921
Still Need Help?
If you’re trying to understand your lease, explore buyout options, or want help negotiating with the tower company — that’s where we come in. Contact us to see how we can help you make informed decisions and protect your land’s value.